By completing the checkout system on our online shop and paying for your purchase you confirm that you have read, understood and agree to all information, terms and conditions on this page.
Payment Options
We accept most credit, debit cards and also PayPal payments. All card payments are made securely through the PayPal, where all payments are dealt with through their secure server, we use PayPal to process our payments because it is safe and secure for our customers. Even though we use PayPal to process credit and debit card payments, you do not need a PayPal account to pay. We are proud to be a verified PayPal business.
Refunds & Exchanges
Shop Items
If you wish to receive a refund or exchange on any of your ordered products please return your item, unopened, unused and in the original packaging within 14 days of the date of your order. If your item is received and has been opened we will not be able to refund you.
We are not responsible for items lost in the post and we are unable to refund these items.
Courses & Workshops
We are unable to refund any monies paid to courses and workshops if you need to cancel, however we will try and squeeze you in on another course.
Postage & Packing
Our postage and packing rates are dependent on weight and size of your items. Your postage will be calculated on the shopping cart page. We, at all times, try to use recycled packaging.
Most orders are sent out within 2 working days, however custom made items will take longer as we make them, by hand, to order. We will notify you with a time estimate.
We use Royal Mail for orders shipped within the UK . Overseas orders are sent by Royal Mail/Parcelforce and may be subject to your own countries delivery and customs checks. We label everything correctly for overseas parcels, however each country has it’s own customs rules and regulations and we are not responsible for any items/orders being delayed or withheld by customs in your country.
Undelivered Items
If items are delivered when you are not at home, Royal Mail will leave a card for you to pick up your order from the local delivery office. However, on the very rare occasion packages returned to us due to non delivery, they will incur an admin fee of £10 per order.
If you wish to have your order re-delivered, you must contact us within 48 hours to pay the admin fee and then your order will be sent out again and your postage charge invoiced to you.
If you choose to have a refund instead, we will refund the original amount paid for your order minus the admin fee of £10 to cover the postal charges for the original shipping & the returns of the undelivered package.
Disclaimer
For your safety, all of our products are sold for magical use only, unless specifically labelled otherwise. All products (unless labelled otherwise) are not for internal use or for use on the skin. Keep away from children and pets. When using our products the customer agrees to using at their own risk. The Village Witch and staff can not and will not take any responsibility for our products misuse. What you do with our products is up to you and is your responsibility.
Because of the law and the way it is…we are LEGALLY obliged to tell you that due to the Fraudulent Mediums Act of 1951 and the Consumer Protection Regulations that we make no claims as to the efficacy of any of our products or services and that they are for entertainment purposes only. When using our products or services you (the customer/client) agree to using them at your own risk.
By completing the checkout system on our online shop and paying for your purchase you confirm that you have read, understood and agree to all information, terms and conditions on this page.